Terms of purchase

Ordering

Add the books you want to your basket and place your order on our website. Every book is a single copy, so the books are reserved for you as soon as you've placed your order.

Payment

We only accept Swish. Pay the full amount to 123 707 00 63 and write your order number as the message, so we can match your payment. Pay within 24 hours of ordering, or the order is cancelled and the books go back on sale.

We don't send confirmation emails. After you order, you get an order page that shows your order number and whether your payment has been received. Bookmark it, or note your order number. All prices are in Swedish kronor.

Pickup

Orders are picked up in the shop at Övre Slottsgatan 10, Uppsala, on Fridays between 15:00 and 18:00. Bring your order number. We don't send books by post at the moment.

Pick up your books within 14 days of ordering. If you haven't picked them up or asked for a refund by then, we keep them for one more week. After that, 3 weeks after your order, the books go back on sale.

Refunds and returns

To get a refund, email us at thelostlibraryuppsala@gmail.com within 14 days, with your order number and the name and phone number you ordered with. We return the money by Swish within 48 hours of the books being returned to the store.

This applies both if you change your mind before picking up the books and if you want to return books you've picked up. Books you return must be in the condition you received them, and we refund them within 48 hours of getting them back.

Our books are second-hand, and their condition reflects their age.

Your details

We use your name, email address and phone number only to handle your order and match your Swish payment. We don't share them with anyone else or use them for marketing.

Contact

The Lost Library, Övre Slottsgatan 10, Uppsala
thelostlibraryuppsala@gmail.com